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Position paper
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English
Following over a decade of political deadlock in the Council of the EU, the 2013 Commission’s proposal to review the Air Passenger Rights Regulation is back on the negotiating table and the original text is in need of a revamp. This publication contains our revised position on key air passenger rights.
Press release
Available in
English
The EU Commission has published today its e-commerce Communication to tackle the many problems consumers face when shopping online. BEUC, the European Consumer Organisation, welcomes the plan and calls for swift action to enforce rigorously existing laws around chemicals, online platforms and product safety and to wrap up important legislation.
Press release
Available in
English
As negotiations on the reform of passenger rights move full steam ahead, BEUC warns that this legislative train is dangerously off track. The Hungarian EU Presidency plans to reach a General Agreement within a few weeks, but the current proposals fall short of adequately protecting consumers. We urge Member States to make decisive changes to ensure consumers can confidently exercise their rights.
Reports
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English
Annex II compiles’ screenshots of all targeted traders’ terms and conditions waiving consumer statutory rights or to allow to “personalise” or “customise” consumers gaming experience. This list does not pretend to be exhaustive. All screenshots have been taking during the year 2024.
Reports
Available in
English
Annex 1 compiles screenshots of all targeted traders in-game purchasing processes with their premium in-game currencies. The document highlights that consumers have no equivalence in real currency before making in-game purchases of digital content. Instead, they must buy digital content using premium in-game currencies (sometimes multiple).